TECHNOLOGY
Business technology support, from one request
When the company cannot work, you need one place to describe the failure. We take how many people are stopped, what failed, and whether it can wait. We review the request and follow up. Scope is clear before anything is agreed.
- A password problem and a site that is down are both support. They should not be written up as a new software project.
- Support can stay in the same conversation as security or the rest of the systems when those are actually connected.
- Submitting does not install software or open access to your network.
If you are hesitating
Is this a managed-service contract?
Only if you ask for one. The form can also be a single problem.
Does the form connect to my systems?
No. Nothing is installed and no access is granted from this page.
Questions
What should the description say?
The tool people use, the failure, and how many people are stopped.
Can this include cybersecurity?
Mention it if that is the actual problem. Security also has its own page when that is the whole request.